These Terms and Conditions ("Terms") govern the provision of information technology services by World Network Systems ("WNS," "we," "our," or "us") to its clients ("Client," "you," or "your"). By engaging our services, you agree to these Terms together with any signed proposal, statement of work, or service agreement between you and WNS.
1. Services & Scope
WNS provides managed IT services, network engineering, cybersecurity, service desk support, IT asset logistics, and related services. The specific services provided to each Client, including deliverables, schedules, and pricing, are defined in a signed proposal, statement of work (SOW), or service agreement. Work outside the agreed scope requires a written change order or a new proposal.
2. Payment Terms
Invoices are issued and payable according to the terms stated in the applicable proposal, SOW, or service agreement. Unless otherwise agreed in writing, invoices are due upon the terms stated on the invoice. Past-due balances may result in suspension of non-critical services until the account is brought current. The Client is responsible for any third-party costs (such as software licensing, hardware, or carrier services) purchased on the Client's behalf and approved in advance.
3. Service Levels
Response-time targets, coverage hours, and escalation procedures are defined in each Client's service agreement. For urgent issues, WNS operates a 24/7 emergency support line at (215) 701-8152 (option 1). Service-level commitments apply only to systems and services covered under an active service agreement.
4. Client Responsibilities
To enable WNS to deliver services effectively, the Client agrees to:
- Provide timely access to facilities, systems, credentials, and personnel reasonably required to perform the services;
- Review and approve backup and recovery configurations, and promptly report any suspected data or service issues;
- Maintain valid licensing for all software and services in the Client's environment that are not procured through WNS;
- Designate a point of contact authorized to approve work, changes, and expenditures.
5. Limitation of Liability
To the maximum extent permitted by law, WNS's total liability arising out of or relating to the services shall not exceed the fees paid by the Client to WNS for the services giving rise to the claim during the twelve (12) months preceding the event. In no event shall WNS be liable for indirect, incidental, special, or consequential damages, including lost profits, lost data, or business interruption, even if advised of the possibility of such damages. Nothing in these Terms limits liability that cannot be limited under applicable law.
6. Termination
Either party may terminate a service agreement in accordance with the notice terms stated in that agreement. Upon termination, the Client remains responsible for fees accrued through the effective date of termination, and WNS will reasonably cooperate in an orderly transition of services, including return of Client data and documentation in WNS's possession.
7. SMS/Text Messaging Consent
"By agreeing to receive messages from World Network Systems, you understand that Msg frequency varies, and message/data rates may apply. Reply STOP to opt out."
8. Governing Law
These Terms and any service agreement between WNS and the Client are governed by the laws of the Commonwealth of Pennsylvania, without regard to its conflict-of-laws principles. Any disputes shall be resolved in the state or federal courts located in Pennsylvania.
9. Contact
Questions about these Terms may be directed to:
- World Network Systems, Two Bala Plaza, Suite 300, Bala Cynwyd, PA
- Phone: (215) 701-8152
- Email: [email protected]